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When will my order ship?
Normally shipped via UPS, Allow 7-10 business days.
Do we ship internationally?
We do not ship any International Orders (Including Canada, Puerto Rico, Guam, APO’s and FPO’s. This will include orders that have any connection to International shipments. This goes to both the shipping and billing addresses.
There are no exceptions.
Has customer’s order been shipped?
All orders are recorded and tracked online. Rockymountaintents.com has access to this information and will E-Mail tracking number when order is shipped.
Can I stop a package that has been shipped?
If it was shipped USPS Post Office- NO-
If it was shipped UPS we can try but it is not always successful and the fee is $10.00 plus return freight. New UPS Returns Service Rates are now in effect.
Customer ordered the wrong item, and wants to exchange it. What do I do?
For a more prompt exchange/refund, please keep your invoice and Email us at: support@Rockymountaintents.com to obtain a return authorization number.
If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
-Return in original packaging
-Return within (15) days
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation
- Merchandise returned for exchange- will be charged a $10.00 exchange fee plus a shipping charge.
-Merchandise returned for refund- will be charged a 15% restocking fee - $3.00 minimum.
-All returns must be prepaid:
No COD’s accepted.
If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly. All returns for refund paid by credit card will receive credit back to there credit card.
Any questions concerning an exchange/refund should be directed to our customer service at: support@Rockymountaintents.com
If merchandise you receive is defective, contact support@Rockymountaintents.com for instructions.
Customer would like to return an unwanted item. What do I do?
For a more prompt exchange/refund, please keep your invoice and contact: support@Rockymountaintents.com to obtain a return authorization number.
If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
-Return in original packaging
-Return within (15) days
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation
- Merchandise returned for exchange- will be charged a $10.00 exchange fee plus a shipping charge.
-Merchandise returned for refund- will be charged a 15% restocking fee - $3.00 minimum.
-All returns must be prepaid:
No COD’s accepted.
If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly. All returns for refund paid by credit card will receive a credit back to there credit card.
Any questions concerning an exchange/refund should be directed to: support@Rockymountaintents.com
If merchandise you receive is defective, Email us at: support@Rockymountaintents.com for instructions.
Customer placed an order, but was shipped the incorrect item. What do I do?
Customer will return the incorrect item only after contacting us at: support@Rockymountaintents.com. If the order was shipped ground, and the customer decides to overnight the package to get it there faster, Customer will do that at his or her own expense.
Once the incorrect item is received back, Shipper will ship out the correct item. No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped.
Customer received a package that was damaged in transit. What should they do?
Customer should contact the package carrier (UPS, FedEx, RPS, or USPS) and file a claim using the package tracking number.
Rockymountaintents.com will not accept merchandise damaged in transit. All claims must be filed with the carrier.
Customer’s order appears to be lost in transit. What should they do?
A claim will be filed for the lost package. You should contact: support@Rockymountaintents.com and we will file a claim with the package carrier (UPS, FedEx, RPS, or USPS). These claims can take upwards of 30 days.
If customer would like a second shipment to be made, customer will be charged for the replacement order and be credited for the lost order upon resolution of the lost package.
Customer received a defective item. What should I do?
If the product is defective, then see manufacturer warranty list for return instructions.
Customer has not received product and wants to cancel the order. What do I do?
Only orders that have not yet been shipped or are not in process can be canceled. If the order has been shipped, the consumer will need to follow the normal returns process, if the package is refused then a return freight charge will be added.
What is a return freight charge?
When a customer refuses a package or UPS returns the package, UPS is charging an Undeliverable Package Return Charge. This amount will be billed to you as needed.
What is an address correction and why am I being charged for it?
Occasionally, Rockymountaintents.com will be billed for an address correction. UPS charges $5.00 (or $10.00 for express packages) if the address given by the customer is not exactly correct. This amount will be billed to you as needed.
What is "New" condition?
All products must be in new, unopened condition if it is being returned.
Examples of new, unopened products:
- A piece of clothing that still has the tags attached and/or has not been worn.
Examples of products shipper will refuse:
- Any bubble-packed item that has been opened.
- Any Clothing that has been worn.
Refused items will be shipped directly back to your customer, and will not be credited. You will also absorb the return freight costs. For this reason, it is important to understand the condition of your products before requesting a return.
Backorders?
Backorders tend to run about 18%. About 75% of those backorders are due to manufacturer supply constraints. If you still want the item that is on backorder we will ship it as it becomes available. If you want a refund you will receive a credit through Authorize.net back to your credit card after contacting: support@Rockymountaintents.com
Will I be charged sales tax?
Only residence of Nevada will be subject to sales tax. (7.75%)
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